SmartMLS FAQs

Frequently Asked Questions

Some of the common questions we receive at SmartMLS.

MATRIX FAQS
WILL MARKET AREAS/NEIGHBORHOODS POPULATE WHEN YOU SEARCH BY TOWN?

Where space allows market area and neighborhoods will be displayed. As a suggestion, in the single line displays you can always add or remove columns that may not apply to your needs. A simple click in the header line of your single line view gives you the option to add/remove columns.

HOW DO YOU CHANGE YOUR DEFAULT DISPLAY?

The gear that is found directly underneath the Results tab on your Search Results page within Matrix allows you to change/set your default views.

CAN PRINT BE LARGER?

Most views have a larger font size. However the single line view shrinks to fit the page. As an alternative there is a Single Line print called Agent Single Line (Landscape) which does provide a larger font size.

HOW MANY CHARACTERS FOR REMARKS?

You may enter up to 1500 characters in the public remarks field and 500 characters in the Agent Remarks field.

ARE ALL TOWN TAX RECORDS THERE?

Assuming that we have the most updated Tax information for all CT towns through our Tax Vendor, The Warren Group, then all tax information will be available in the system.

IS THERE A MOBILE APP FOR SMARTMLS?

The recommended App for SmartMLS is HomeSnap. Download it today and share with your clients.

ARE AGENTS AND CLIENTS USING HOMESNAP? SHOULD I?

Over 50 percent of the SmartMLS members are using the Homesnap app. Realtors in Connecticut have invited nearly half a million clients to join them on Homesnap since launch in February 2017. If you are not using Homesnap you should.

WHY DON'T I HAVE THE AGENT TAB ON HOMESNAP?

You will see the Agent Tab in Homesnap once you download the Homesnap App from the App store or Google Play and register as an agent. If you have previously downloaded the Homesnap app as a consumer there will be a conflict and likely your account will need to be refreshed. If you believe this is the case, please connect with SmartMLS support to assist you further.

HOW DO I GET TO THE INRIX DRIVING TOOL? DO CLIENTS HAVE ACCESS TOO?

INRIX drive time is for your customers to use within the Client portal. As well as through a regular agent search within Matrix using the Mapping tab.

WHERE CAN WE FIND THE NEW BANNER HEADERS?

The new banners can be found under My Matrix, My Information.

CAN I HAVE A BANNER HEADER ADDED FOR MY BROKERAGE?

Yes. Please provide us with a customer banner/header that you would like to be programmed into the system for agents within an office to select.  Please be sure to provide the graphic to be a pixel size of 1600 x 120.  Once we have your graphic we will have it loaded into the system and notify you of its availability.  Agents will then need to go into their Matrix profile and update their header/footer by selecting the appropriate broker specific banner. Custom Banner graphics may be submitted to Support@SmartMLS.com.

HOW CAN I ACCESS THE DATA CO-OP?

You may access Data Coop direct from a Data Coop icon on a listing display or direct from the SmartMLS  dashboard.

HOW DO I ACCESS THE SMARTMLS MATRIX SYSTEM?

You can go to http://SmartMLS.com and use the Login button

CAN AN AUTO-EMAIL BE MADE AVAILABLE FOR OPEN HOUSE SEARCHES?

No. At this time this is not available.

WHICH WEBSITES PARTICIPATE IN LISTTRAC?

At this time, we can tell you that Zillow Group, HomeSnap and tracking from within the MLS system have been activated. We are working on configuring a number of other sites and will provide a complete list as soon as it is available.

DO I HAVE TO PAY WHEN I POST LISTINGS TO FACEBOOK?

Using the My Listings Widget from the Matrix homepage you can select your desired listing and use the Share button. Additionally if you pull up a listing within the HomeSnap App you can use the Share button as well within the app and share to Facebook without any cost.

CAN COMMERCIAL LISTINGS BE ADDED?

Commercial listings can be added into SmartMLS through the Listing Input module.

ARE FLOODMAPS AVAILABLE?

Flood maps will be available within Matrix through the integrated Tax feature and can be access from the Agent Full Tabbed display by selecting the Flood map tab. Additionally, Flood maps are available through Realist.