★★★★★ Rated 5 out of 5
"Yesennia was very helpful. Even after we'd hung up she continued to work on my issue by crafting a helpful email and sending it along to me. She was also pleasant and patient."
Jean L.
Subscriber
"Great customer service! Brian was amazing! He spent time with me on the phone to figure out exactly what the issue was and then got it resolved very quickly!"
Michele I.
Subscriber
"I had a great experience with MLS customer service. They were responsive, helpful, and addressed my concerns quickly. Thank you for your excellent support!"
Oswaldo T.
Subscriber
"Megan answered the phone 3 minutes before closing and quickly and cheerfully answer my questions. Wonderful, I am so grateful!"
Kathy M.
Subscriber
"Shea was incredibly kind and supportive AND patient as she helped me operate SmartMLS for the first time. I couldn't have done it without her!"
Lucy M.
Subscriber
"Jaslyn could not have been more professional and patient with my response, and assisting in clearing the inquiry."
Vickie K.
Subscriber
"Amazing!!! [Barbara] handled a rare issue professionally and resolved it quickly on my listing; very knowledgeable and friendly."
Simmone C.
Subscriber
"Mark was terrific - super patient and helpful. Especially liked that he sent follow up articles."
Patricia C.
Subscriber
"Chuck was excellent, helpful and concise. His promised follow-up was sent quickly. Thank-you!"
Jeanne F.
Subscriber
"Odalis listened to my issue and was very supportive with expert guidance on my first listing on MLS. Made my experience wonderful!"
Kristine L.
Subscriber
"SmartMLS should offer a course on customer service. You excel at this!"
Jodi G.
Subscriber
"Superb, very professional, and solved my problem. Please give John the maximum amount of stars for this rating. I am extremely glad he handled my request."
Thomas C.
Subscriber
"Michele was very supportive, patient and knowledgeable throughout this process. Her walkthroughs were extremely helpful."
Nadine L.
Subscriber
"My inquiry was handled quickly and I was able to get someone on the phone who instantly understood the issue."
Jennifer C.
Subscriber
"Consistently great customer service at SmartMLS and it is very much appreciated. Shawn is always very helpful."
Jodi G.
Subscriber
"The team at SmartMLS are professional yet personable. They go beyond regular customer service, for which I’m truly grateful."
Kimberly W.
Subscriber
"Everyone I have worked with at Smart MLS have been FABULOUS! They have really helped me get my business started!!."
TJ M.
Subscriber
"Lindsey was SOOO helpful. We were under a tight deadline and she was available to answer all my questions and help us solve our issue quickly."
David S.
Subscriber
"I am so glad to know people are paying attention and checking things for accuracy and quality assurance. That’s great!"
Greg D.
Subscriber
"Yesennia is simply the best. She is always very helpful and pleasant to work with and always provides solutions. Thank you!"
Evan D.
Subscriber
"Everyone at MLS that I have communicated with over the years, whether its through email or on the phone, is extremely responsive and friendly!"
"Cynthia was super helpful and assisted me to get my Supra Key back up and working. I really appreciate her positive attitude and follow through. Thank you!"
"I am very happy that Smart MLS is so vigilant in all of the details. Things we may have missed otherwise."
"Susan Williams is a treasure. 100% helpful, professional and always pleasant. A great asset to you."
"The techs at smart MLS are the best. They never make you feel silly for asking questions. It’s always a great experience. Thank you SO much for being there."
"The support staff was very helpful to me, very professional and I'm happy to say it's great dealing with a live person when you need professional support."
"Jaslyn took the time to listen to my concern, she understood the issue and resolved my concern in an efficient and professional manner. Outstanding job!"
"Ken was very helpful and patient. The usual great service from the tech support group!"
"Instructive, to the point, provided with a sense of humor."
"As usual, the service was quick, efficient, kind and patient. Most helpful."
"I’ve always found the Compliance Department to be very responsive, when I have a question, I get a quick, accurate, and realistic answer, thank you!"
Richard N.
Subscriber
"Jaslyn was very helpful. I wish you had a different rating system than just 'good' and 'bad' to more accurately reflect the interactions and assistance provided by the MLS staff. Outstanding or Great should also be among the choices."
Meg B.
Subscriber
"I have used tech support, many times…Brian and any other support team member there have always helped me through my issues. One thing stands out is their patience every single time. I’m lucky to have that resource."
Denise S.
Subscriber
"Being new to real estate there is always something you need help with and calling MLS to answer any questions has been a great help!!! Thank you for your patience and quick answers."
Jo-Anna A.
Subscriber
"Agents are always super friendly & helpful! I have always been pleasantly surprised by the speed in which they solve problems. (With) every single one I could hear the smile in their voice!"
Kristen C.
Subscriber
"Cynthia was so attentive and friendly! I enjoyed working with her and was appreciative of her help and her patience. Cynthia helped me, step by step, to get the Supra eKey installed perfectly. Thank you!"
Dianne D.
Subscriber
"EXCELLENT!!! John Roy was very kind and patient with me. He made me feel very comfortable, and answered all of my questions. There should be more people in this world, like John. Kindness goes along way. Outstanding customer service."
Stephanie L.
Subscriber
"Megan was very supportive in assisting me in resolving a question. Megan looked up the property quickly and had an answer for me in seconds. She very personable and on point."
Michelle A.
Subscriber
"It's no secret that in these times we live in, it's rare to get quality and caring service, and when you do, it's like a breath of fresh air, a piece of sunshine in your day! Keep up the job in customer service! It makes a difference!"
Gregg W.
Subscriber
"Quick response that the items was rectified to MLS satisfaction and closed out. I like knowing it's all set and I also love a personal reply which they always take the time to do. Thank you!"
Brenda E.
Subscriber
"Ken was extremely patient and quite knowledgeable. He even went the extra mile and emailed me the same detailed step by step guide that he just talked me through so I would have it for future reference."
Deanna C.
Subscriber
"Chris was great to work with. He guided me through the process I needed for my new client's needs. He was very professional, friendly, efficient and knowledgeable. I highly recommend him."
Anna N.
Subscriber