SmartMLS
★★★★★ 5/5
Though via chat, Cynthia’s greeting was courteous and professional. She was clear on the timing of the request taking effect on the dashboard and therefore quite adept at managing expectations and eliminating frustrations that come with being uninformed.
Deanna C. Subscriber
Ken’s ability to clearly explain features and functionality is invaluable, and his follow-up summary emails are particularly helpful — not only do they recap key points, but they also serve as a great learning tool for understanding the full potential of the platform.
Elizabeth J.Subscriber
The SmartMLS reps need to teach the rest of the world about customer service. Jaslyn, as always, explained the info I needed in a clear and concise way (allowing me to, in turn, explain it to my agent), and she followed up with me via email, providing support documents underscoring in greater detail what she had told me. Thank you.
Meg B.Subscriber
The MLS support is consistently impressive in both quality of support, timeliness, availability and thoroughness. My calls are usually immediately answered, followed up with a holistic ticket recapping the issue and all my questions are answered in a good way.
Alex C.Subscriber
Professional, courteous and polite. It was explained to me what was going on and approx. how long they felt it would be before it was resolved. I was also told that they would follow up with an email when the issue was resolved and they did. Can't ask for more than that. Kailey was great.
James C.Subscriber
My question was answered almost immediately! I was very happy with the speed and knowledge of customer service! Megan’s response was exactly the information I needed!! GREAT customer service!"
Stacey B.
Subscriber
"Brian was outstanding to work with! I explained the problem and he understood what needed to be corrected immediately. He was a pleasure to work with, and I would highly recommend him to any agent needing assistance."
Barry W.
Subscriber
"Kailey was quick to understand my question and provide and easy solution. She also took care of a second issue on the listing while I was in the chat with her. I wish all CS calls were as painless and fruitful."
Jeanne F.
Subscriber
"Susan was amazing . Very informative and quick to solve my issues . Would recommend her always."
Diego L.
Subscriber
"Shea was incredibly kind and supportive AND patient as she helped me operate SmartMLS for the first time. I couldn't have done it without her!"
Lucy M.
Subscriber
"Jacquie showed genuine concern about my computer dilemma and offered her assistance to resolve the potential issue."
Tom W.
Subscriber
"Cynthia was great at walking me through everything and getting me registered and up and running. It was efficient and easy. Thank you."
Nicola D.
Subscriber
"Mark was terrific - super patient and helpful. Especially liked that he sent follow up articles."
Patricia C.
Subscriber
"Chuck was excellent, helpful and concise. His promised follow-up was sent quickly. Thank-you!"
Jeanne F.
Subscriber
"Odalis listened to my issue and was very supportive with expert guidance on my first listing on MLS. Made my experience wonderful!"
Kristine L.
Subscriber
"SmartMLS should offer a course on customer service. You excel at this!"
Jodi G.
Subscriber
"John continues to be a real asset to SmartMLS. Very knowledgeable.and always patient and happy to help"
Mark L.
Subscriber
"Michele was very supportive, patient and knowledgeable throughout this process. Her walkthroughs were extremely helpful."
Nadine L.
Subscriber
"My inquiry was handled quickly and I was able to get someone on the phone who instantly understood the issue."
Jennifer C.
Subscriber
"Consistently great customer service at SmartMLS and it is very much appreciated. Shawn is always very helpful."
Jodi G.
Subscriber
"The team at SmartMLS are professional yet personable. They go beyond regular customer service, for which I’m truly grateful."
Kimberly W.
Subscriber
"Everyone I have worked with at Smart MLS have been FABULOUS! They have really helped me get my business started!!."
TJ M.
Subscriber
"Lindsey was SOOO helpful. We were under a tight deadline and she was available to answer all my questions and help us solve our issue quickly."
David S.
Subscriber
"I am so glad to know people are paying attention and checking things for accuracy and quality assurance. That’s great!"
Greg D.
Subscriber
"Yesennia is simply the best. She is always very helpful and pleasant to work with and always provides solutions. Thank you!"
Evan D.
Subscriber
"You guys are awesome! Always answer within a reasonable amount of rings, always having an answer to whatever questions I have. Always in a great mood, very personable as well as professional. Just Keep Up The Good Job!"
Norma M.
Norma M.Subscriber
"Cynthia was super helpful and assisted me to get my Supra Key back up and working. I really appreciate her positive attitude and follow through. Thank you!"
Kelly D.
Kelly D.Subscriber
"I am very happy that SMART MLS is so vigilant in all of the details. Things we may have missed otherwise."
Cindy H.
Cindy H.Subscriber
"Brian’s support was exceptional! Not only did instruct me on what I called about, but showed me a few shortcuts on other things."
Linda M.
Linda M.Subscriber
"I'm always very satisfied with the help and professionalism I receive from SMART MLS and their support team. Thank you."
Andrea M.
Andrea M.Subscriber
"The support staff was very helpful to me, very professional and I'm happy to say it's great dealing with a live person when you need professional support."
Jeffrey T.
Jeffrey T.Subscriber
"Jaslyn took the time to listen to my concern, she understood the issue and resolved my concern in an efficient and professional manner. Outstanding job!"
William W.
William W.Subscriber
"Ken was very helpful and patient. The usual great service from the tech support group!"
Paul D.
Paul D.Subscriber
"Instructive, to the point, provided with a sense of humor."
Constance R.
Constance R.Subscriber
"As usual, the service was quick, efficient, kind and patient. Most helpful."
Christine H.
Christine H.Subscriber
"I’ve always found the Compliance Department to be very responsive, when I have a question, I get a quick, accurate, and realistic answer, thank you!"
Richard N.
Subscriber
"Jaslyn was very helpful. I wish you had a different rating system than just 'good' and 'bad' to more accurately reflect the interactions and assistance provided by the MLS staff. Outstanding or Great should also be among the choices."
Meg B.
Subscriber
"I have used tech support, many times…Brian and any other support team member there have always helped me through my issues. One thing stands out is their patience every single time. I’m lucky to have that resource."
Denise S.
Subscriber
"Being new to real estate there is always something you need help with and calling MLS to answer any questions has been a great help!!! Thank you for your patience and quick answers."
Jo-Anna A.
Subscriber
"Agents are always super friendly & helpful! I have always been pleasantly surprised by the speed in which they solve problems. (With) every single one I could hear the smile in their voice!"
Kristen C.
Subscriber
"Jailena sent me the information on how to enter it which was very helpful. We always receive prompt and courteous service from the Compliance Dept. at SmartMLS. Thanks again!"
Anne M.
Subscriber
"EXCELLENT!!! John Roy was very kind and patient with me. He made me feel very comfortable, and answered all of my questions. There should be more people in this world, like John. Kindness goes along way. Outstanding customer service."
Stephanie L.
Subscriber
"Megan was very supportive in assisting me in resolving a question. Megan looked up the property quickly and had an answer for me in seconds. She very personable and on point."
Michelle A.
Subscriber
"It's no secret that in these times we live in, it's rare to get quality and caring service, and when you do, it's like a breath of fresh air, a piece of sunshine in your day! Keep up the job in customer service! It makes a difference!"
Gregg W.
Subscriber
"Quick response that the items was rectified to MLS satisfaction and closed out. I like knowing it's all set and I also love a personal reply which they always take the time to do. Thank you!"
Brenda E.
Subscriber
"Ken was extremely patient and quite knowledgeable. He even went the extra mile and emailed me the same detailed step by step guide that he just talked me through so I would have it for future reference."
Deanna C.
Subscriber
"Chris was great to work with. He guided me through the process I needed for my new client's needs. He was very professional, friendly, efficient and knowledgeable. I highly recommend him."
Anna N.
Subscriber
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