Odalis was fantastic! Knowledgable, patient and joyous. Exactly the skills/traits you want to make your experience pleasant.
I have always been greeted and helped in the nicest of ways. As a result, I don't mind calling when I have an issue because I am treated like a human. Thanks!
I am so glad to know people are paying attention and checking things for accuracy and quality assurance. That’s great!
Kailey was a total professional. She was knowledgeable yet took her time explaining and demonstrating everything so I could grasp the concepts.
Always great to have a live person on the weekend when questions arise. Thank you for having informative employees.
"We are happy with the SmartMLS customer services. It is a pleasure to work with people who care about our business needs. Thank you!"
"Jacquie showed genuine concern about my computer dilemma and offered her assistance to resolve the potential issue."
"Ken listened to my problem, understood the issue and quickly explained the solution. Very happy with his assistance!"
"Cynthia assisted with multiple things needed and was quick and super helpful. Quick to respond, quick to help and right on top of her game."
"Shea was incredibly kind and supportive AND patient as she helped me operate SmartMLS for the first time. I couldn't have done it without her!"
"Brian's attention to solving the problem and his follow-up and patience with me is what helps set the tech support at Smart apart from the other MLS's I belong to."
"Your tech support is always helpful! Chris did a great job and emailed me with the confirmation. Thanks for helping to make my job easier!"
"Mark was terrific - super patient and helpful. Especially liked that he sent follow up articles."
"Chuck was very helpful and professional. If I need help again, I sure hope he would be the person who answers the phone. Thank you."
"Megan was very professional and took the time to listen to my issue and help get it resolved. She said she would follow up, and she did. Thank you Megan, great job!"
"Always glad you are on top of things. I've been out of Real Estate for a while and still getting my sea legs back with the system, so thanks."
"The MLS contact listened to the issue at hand, and seemed both knowledgeable and reasonable about how to resolve it."
"Michele was very supportive, patient and knowledgeable throughout this process. Her walkthroughs were extremely helpful."
"When I call Smart I am welcomed with professional and courteous customer service. Thank you for making this a priority!"
"Shawn is always so helpful. Thank you so much for being so patient with me and cleaning up this property history. You were great."
"The team at SmartMLS are professional yet personable. They go beyond regular customer service, for which I’m truly grateful."
"Everyone I have worked with at Smart MLS have been FABULOUS! They have really helped me get my business started!!."
"Sonnilynn was so helpful. Customer service was superb. She went out of her way to get things set up and running for me. It was the best."
"I am so glad to know people are paying attention and checking things for accuracy and quality assurance. That’s great!"
"Yesennia is simply the best. She is always very helpful and pleasant to work with and always provides solutions. Thank you!"
"I have always had the best support from everyone at MLS. I wish everyone was as supportive and patient as you are. Thank you"
"Allen was very helpful in explaining the different listing statuses. Thank you."
"I am very happy that SMART MLS is so vigilant in all of the details. Things we may have missed otherwise."
"Michelle was so helpful. She stayed on the line while I deleted and added the new Supra ekey app. Thank you!"
"I'm always very satisfied with the help and professionalism I receive from SMART MLS and their support team. Thank you."
"The wonderful people of the MLS are the best, the very best. Thank you, all!"
"Friendly, professional and cheerful. She made it easy."
"Ken was very helpful and patient. The usual great service from the tech support group!"
"Instructive, to the point, provided with a sense of humor."
"As usual, the service was quick, efficient, kind and patient. Most helpful."
"I’ve always found the Compliance Department to be very responsive, when I have a question, I get a quick, accurate, and realistic answer, thank you!"
"Jaslyn was very helpful. I wish you had a different rating system than just 'good' and 'bad' to more accurately reflect the interactions and assistance provided by the MLS staff. Outstanding or Great should also be among the choices."
"I have used tech support, many times…Brian and any other support team member there have always helped me through my issues. One thing stands out is their patience every single time. I’m lucky to have that resource."
"Being new to real estate there is always something you need help with and calling MLS to answer any questions has been a great help!!! Thank you for your patience and quick answers."
"Agents are always super friendly & helpful! I have always been pleasantly surprised by the speed in which they solve problems. (With) every single one I could hear the smile in their voice!"
"Jailena sent me the information on how to enter it which was very helpful. We always receive prompt and courteous service from the Compliance Dept. at SmartMLS. Thanks again!"
"EXCELLENT!!! John Roy was very kind and patient with me. He made me feel very comfortable, and answered all of my questions. There should be more people in this world, like John. Kindness goes along way. Outstanding customer service."
"Megan was very supportive in assisting me in resolving a question. Megan looked up the property quickly and had an answer for me in seconds. She very personable and on point."
"It's no secret that in these times we live in, it's rare to get quality and caring service, and when you do, it's like a breath of fresh air, a piece of sunshine in your day! Keep up the job in customer service! It makes a difference!"
"Was very helpful in explaining how to handle closing out a property listed multiple ways. I also appreciated the follow up written response confirming our conversation. Thanks again."
"Ken was extremely patient and quite knowledgeable. He even went the extra mile and emailed me the same detailed step by step guide that he just talked me through so I would have it for future reference."
"Chris was great to work with. He guided me through the process I needed for my new client's needs. He was very professional, friendly, efficient and knowledgeable. I highly recommend him."